Clear terms for payment, delivery, and returns for IVA products. Everything you need to know before placing an order.
Payment
Bank card
Pay online when placing your order on the website.
Cash on delivery
Pay for the item upon receipt at a Nova Poshta branch or to the courier.
Once your order is confirmed, you'll receive all the information you need about its fulfillment.
Delivery
Orders are delivered across Ukraine exclusively via Nova Poshta.
To a branch
Pick up your order at any Nova Poshta branch in your city.
To a parcel locker
Collect your order at a time that suits you, without queues.
By courier
Address delivery straight to your door.
Delivery cost and timing are determined by Nova Poshta's rates. Once your order ships, we'll send you a tracking number (TTN) so you can follow its status on the website or in the carrier's mobile app.
Important: when receiving your order, please check that the contents are complete, the packaging is intact, and there's no physical damage. If you find any damage, report it to the delivery representative and contact our support team.
Returns and exchanges
Returns and exchanges are handled in accordance with the requirements of Ukraine's Law "On Consumer Rights Protection."
Items in original condition
You can return or exchange an item within 14 calendar days of receiving it, provided that:
- The item hasn't been used
- Its appearance and consumer properties are preserved
- The factory packaging isn't damaged
- All components and accompanying documentation are included
- You have proof of purchase
Defective items
If you received an item with a manufacturing defect or one that doesn't match your order, contact our support team. Once the warranty case is confirmed, the item will be:
- Replaced with an identical item
- Sent for warranty repair
- Refunded in accordance with the law
Items that cannot be returned
- The item shows signs of use
- The packaging is damaged or has lost its original appearance
- Part of the set is missing
- Damage occurred through the buyer's fault
How to arrange a return
- Step 1. Email us at support@iva-cloud.com
- Step 2. Provide your order number and describe the reason for your request
- Step 3. If needed, attach photos of the item or the defect
- Step 4. Wait for a response from our specialist and follow the instructions provided
Once the return is approved, send the item back via Nova Poshta.
Refunds
Refunds are issued after the item is received and inspected. Funds are returned using the same payment method originally used, or another method agreed with the customer. The time it takes for funds to arrive depends on the payment method and your bank's policies.